The Color Conversation Guide
The Conversation Hub snaps on fast to any desktop environment and any systems used during a customer conversation.
The Hub derives conversation context from the information on the desktop and how the agent interacts with it. It can also import and interpret digital journeys, audio, propensity models, campaigns and CRM information for guiding the most effective conversation.
Using its simple color-coded guide, The Conversation Hub can automate manual tasks and compliance adherence while at the same time consistently spotting opportunities within the conversation and building a stronger relationship with the customer, so that all agents behave like the top performers naturally do.
Conversations are easily crafted and maintained by business users through The Conversation Hub’s Crafter. This allows the conversation to be changed quickly without any demand on your IT resources.